Product Warranty - 3D Printers

Applies to purchases made in Singapore from Butterfly 3D Space Pte. Ltd.

Warranty Period

General Terms and Conditions

1. Butterfly 3D Space Pte. Ltd. ("Butterfly 3D Space", "we") warrants that the product is free from manufacturing defects in materials and workmanship under normal use during the warranty period.
2. The warranty period starts on the date of purchase (or date of delivery for online orders), as shown on the official invoice or order confirmation.
3. The warranty applies only to the original purchaser and is not transferable.
4. Valid proof of purchase (invoice, receipt or marketplace order number) is required for all claims.
5. To make a claim, email hello@butterfly3dspace.com and include:
   • A description of the issue
   • Photos or videos showing the defect
   • The product's serial number
   • Order number
6. Our team will first troubleshoot remotely. Many issues can be resolved through calibration, firmware updates or part replacement guidance.
7. If the issue cannot be resolved remotely, the customer will be referred to a service center. Customers are responsible for the cost of transport to and from the service location.
8. Please pack the printer securely, preferably in its original packaging. We are not responsible for damage caused during transport by the customer.
9. At our sole discretion, we will repair the product, replace the defective part, or replace the product with a new or refurbished unit of equal or similar functionality.
10. Repaired or replaced products and parts are covered for the remainder of the original warranty period. Repairs and replacements do not extend or restart the warranty.
11. Replaced parts and products become the property of Butterfly 3D Space.
12. Repaired products not collected within 30 days of notification may be subject to a storage fee or disposed of at our discretion.

Limitations and Exclusions

The warranty does not cover, and will be void in the following cases:

• The warranty period has expired
• Damage caused by improper use, mishandling, accidents, drops or negligence
• Damage caused by improper assembly, operation or maintenance, or by failing to follow the manufacturer's user manual
• Damage caused by long-term lack of maintenance or cleaning
• Operation in unsuitable conditions, such as excessive heat, humidity, dust or unstable power supply
• Use of incompatible filaments, parts, firmware or accessories that cause damage
• Unofficial modifications, upgrades or custom firmware
• Repairs or disassembly carried out by persons not authorised by Butterfly 3D Space
• Serial number or proof of purchase removed, altered, defaced or made illegible
• Damage from external causes, such as lightning, power surges, fire, water, liquid spills, pests or other acts of nature
• Normal wear and tear, cosmetic damage (scratches, dents) and natural ageing of materials
• Use for commercial print farming or continuous operation beyond the product's intended purpose
• Damage during shipment arranged by the customer

Consumables

Consumables are parts that wear out during normal operation and are not covered by the warranty. These include, but are not limited to:

• Nozzles, hotends and hotend components
• Build plates, print sheets and adhesives
• PTFE tubes and connectors
• Filament cutters, nozzle wipers and cleaning brushes
• Belts, fans and filters (where wear is due to normal use)
• Filament and desiccants

If a consumable fails because of a manufacturing defect on first use, please contact us within 7 days of receipt. Any replacement is at Butterfly 3D Space's discretion and our decision is final.

Defective-on-Arrival (DOA)

If the product is defective on arrival, notify us within 7 days of receipt with photos or videos. We will arrange a replacement once the defect is verified. Products damaged through use or improper handling are not considered DOA.

Out-of-Warranty and Non-Covered Repairs

Repairs not covered by the warranty may be charged for inspection, labour and parts. We will provide a quote before starting any work, and repairs proceed only with the customer's approval. A diagnostic fee may apply if the customer declines the quote.

Limitation of Liability

• Butterfly 3D Space is not liable for any indirect or consequential loss, including loss of prints, materials, data, time, income or business opportunity.
• Our total liability is limited to the purchase price of the product.
  

Other Terms

Butterfly 3D Space reserves the right to amend these terms without prior notice. The terms in effect at the time of purchase will apply.

Purchases Outside Singapore

Local warranty applies only to products purchased from and used in Singapore. For overseas purchases, please contact us at hello@butterfly3dspace.com or +65 9631 2385 before making a claim.